Ageas UK has made changes to its senior management structure, which will result in several existing and long-standing roles being combined with various new roles.


Image: Ageas announces management restructure. Photo: Courtesy of Stuart Miles/

Ageas UK CEO Andy Watson stated that these changes will simplify the business and it will move towards a centralized functional structure that will work across three core channels to market including broker, partnerships and direct to customer.

The changes are subject to regulatory approval and will be effective from 1 January, next year.

As part of the changes, François-Xavier Boisseau will retire as Insurance CEO. The changes coincide with his personal plan to pursue a portfolio of non-executive appointments.

Ant Middle being appointed as chief customer officer, responsible for distribution relationships and end-to-end customer experience across the three channels – broker, partnerships and direct to customers.

Adam Clarke will be appointed as the chief underwriting officer responsible for underwriting, pricing and reinsurance.

Robin Challand, Lyn Nicholls and Mark Collins will continue with their respective roles as claims director, human resources director and chief information officer, as part of the changes.

Changes at the insurer also include the departure of some other senior members of management including business transformation director, Matthew Thomas, communications and public affairs director Andrew Brown and underwriting director Niraj Shah. They will leave the business at the end of this year.

Andy Watson said: “These changes are a natural evolution to a centrally organised functional structure, with all roles within the senior team now having a pan-Ageas UK remit.

“With clear accountabilities, they will be instrumental in ensuring we continue to simplify the way we work, maintain our commitment to be a leading player in the broker channel and grow our direct channel; all of which helps us live up to our purpose of making life easy for our customers.

“I am very grateful to Francois-Xavier who has been with us since our acquisition of Groupama Insurance. His long experience of the UK market has been valuable in leading our strategy in the broker channel and I wish him well in his future non-executive roles.”