P&V Group, a co-operative insurer, and Guidewire Software, a provider of software products to general insurers, announced that P&V has extended its selection of Guidewire products to include Guidewire PolicyCenter and Guidewire BillingCenter.
In addition, Guidewire DataHub™ and Guidewire Client Data Management™ will support the company’s data management needs. P&V Group will also employ Guidewire Account Management Portal™ and Guidewire Quote and Buy Portal™ to enhance to enhance the digital experiences of their brokers, agents, and customers. These products will be used across all lines of business and applied to all distribution channels.
Experience gained as a Guidewire ClaimCenter® customer meant that P&V Group was comfortable in expanding its use of Guidewire products. This comprehensive project will mean end-to-end integration from back-end to front-end systems, resulting in enhanced functional process in-house and faster, more responsive interaction with agents and brokers, and ultimately with customers.
"We are currently implementing Guidewire ClaimCenter, so choosing Guidewire for our policy administration and billing systems was a logical decision," said Isabelle Coune, Head of Non-Life, Member of the Executive Committee, P&V Group. "We expect that extending this software package will support a deep transformation of our end-to-end Non-Life operations and a rejuvenated customer experience."
The Guidewire products will enable P&V Group to:
Optimize costs by running an integrated IT platform;
Respond to rapidly changing broker, agent and customer digital expectations;
Improve quality and responsiveness of customer service; and
Decrease time to market, thanks to flexible product development capability.
"By expanding their choice of Guidewire products, P&V Group has become our first InsuranceSuite customer in Belgium and we are delighted," commented Keith Stonell, managing director, Guidewire EMEA.
"We look forward to working closely with them to deliver on their business objectives as a forward-thinking, co-operative insurer with the interest of their customers always at the forefront of their operation."
P&V Group is a cooperative insurance group in Belgium. The organization provides insurance solutions to individuals, businesses and institutions through its various distribution channels and brands.