Belgian cooperative insurance group P&V Group has implemented Guidewire ClaimCenter as its new claims management system.

Implementation is taking place over several phases; the insurer’s Personal and Commercial Motor lines of business are in production, and its Personal and Commercial Property lines are being implemented.

P&V Group chose ClaimCenter to provide the technology foundation for its Target Operating Model initiative. It sought a product that offers flexibility for the future, with the ability to meet changing market demands.

Another factor contributing to its selection decision was whether the technology vendor had a demonstrable ongoing investment in product development.

P&V Group non-life head, executive committee member Isabelle Coune said: “While still deploying ClaimCenter, we see already a fluid system that is easy for our staff to work with.

“The visibility it affords also means a better cross-functional understanding of claims development across our organization.”

ClaimCenter is enabling P&V Group to:

  • Increase the transparency of its claims process, supporting more effective and proactive claims handling;
  • Offer staff, brokers and agents a more intuitive and simpler claims system, and
  • Increase claims handling productivity levels through automation.

Marc Beaujean, responsible for Resources, Change and Marketing within the Board of Directors of the P&V Group commented: “Our IT and business teams have worked hard to implement ClaimCenter and this effort was certainly worthwhile.

“We are very happy with our choice of ClaimCenter and know that we are well placed to continue to develop our services according to rapidly changing market demand.”

Guidewire Software field consulting, EMEA vice president Sheridon Glenn said: “We congratulate P&V Group on their deployment of ClaimCenter.

“We admire P&V’s ability to combine its strong, particular Belgian brand, with its work in developing innovative solutions to meet the constantly evolving needs of customers, agents and brokers.”