New London County Mutual Insurance Company (NLC), a New England Property/Casualty insurer, and Guidewire Software, (GWRE), a provider of software products to Property/Casualty (P/C) insurers, announced that NLC has selected Guidewire InsuranceSuite as its new platform for underwriting, policy administration, claims management, billing, and rating.
HCL Technologies, a leading global IT services provider and Guidewire PartnerConnect Consulting alliance member, will lead the implementation.
NLC selected InsuranceSuite to help it modernize its core system infrastructure and operations in order to better address the evolving needs of its agents and customers.
The company also sought to make its product offerings more nimble, enable speed to market, and increase the ease of pricing changes.
"We were impressed with the high-level of functionality that Guidewire InsuranceSuite has out-of-the-box," said James Parylak, vice president and chief information officer, NLC. "We felt that we could take InsuranceSuite, implement it, and realize its benefits relatively quickly."
Guidewire InsuranceSuite will enable NLC to:
Enhance its customer service levels by providing customers with multiple self-service options (mobile, Internet, and phone);
Leverage tools that will eliminate manual processes making it easier for agents to do business with them; and
Enhance operational efficiency and productivity throughout the organization by standardizing policy administration, billing management and claims handling processes on a common platform.
"We’re excited that NLC has selected HCL as a strategic implementation partner for this business-critical, core system transformation initiative," said Parag Samarth, corporate vice president, financial services, HCL Technologies.
"We are pleased to welcome NLC to the Guidewire community as an InsuranceSuite customer," said Steve Sherry, group vice president, America Sales, Guidewire Software.
"We admire their commitment to providing high levels of service to their customers, and we feel that InsuranceSuite is an ideal match to help them meet their service goals."
New London County Mutual Insurance Company is part of NLC Insurance Companies. NLC offers personal and commercial lines products through a network of independent agencies in Connecticut, Massachusetts, and Rhode Island.