As part of technology modernisation initiative

BlueWave Technology, a provider of claim management solutions for the property and casualty insurance industry, has announced that Narragansett Bay Insurance Company (NBIC) has selected PipelineClaims of BlueWave Technology as one of the core solutions in its Project APEX technology modernisation initiative.

With legacy systems currently handling various aspects of claims transactions, NBIC’s goal was to establish an advanced, flexible and nimble technology environment. NBIC’s requirements for a new claims system dictated the selected solution would be web-based, customisable and able to improve claims turnaround time.

Bob Khosropur, chief claims officer for NBIC, said: PipelineClaims impressed us with a state-of-the-art system providing flexibility and capacity for a reliable, user-friendly claims system. The system is sophisticated enough to handle all of our needs, and yet is intuitive enough to quickly train new users to a level of proficiency in its functionality.

Through PipelineClaims, BlueWave Technology can provide NBIC with the tools company adjusters need to process claims efficiently, including offering options for system and work-flow configuration, as well as user-defined data fields and business rules. BlueWave Technology’s PipelineClaims is a Java-based solution that combines business process management (BPM) with centralised claims operations to expedite claims resolution.

Riki Fujitani, president of BlueWave Technology, said: We are happy to be a part of NBIC’s innovative technology initiative. With PipelineClaims, NBIC will be building an infrastructure that enables the company to operate at the leading edge of technology while delivering fast, fair and efficient claim handling.

NBIC is a provider of specialty insurance services and products to homeowners through a select network of independent agents along the Eastern seaboard.