Mitchell International, a provider of information, workflow and performance management solutions to property and & casualty claims and collision repair industries, has signed an agreement with The Progressive Group of Insurance Companies, to provide physical damage claims solutions.
Under the agreement, Progressive will adopt Mitchell’s WorkCenter solution to power its physical damage claims processing needs including assignment, repairable estimating, total loss valuation, review/audit, repair management, and reporting.
The first physical damage application Progressive will roll out is WorkCenter total loss, a vehicle valuation solution developed in conjunction with customer satisfaction and vehicle pricing expert JD Power and Associates, said Mitchell.
Michael Sieger, claims process general manager of Progressive, said: “Mitchell’s end-to-end physical damage claims solution will enable Progressive to continue to provide accurate and efficient service to our customers, while reducing our overall technology spend.
“The solution’s straightforward methodology developed by JD Power and Associates will assist with our customer satisfaction efforts during the claims settlement process.”