Aegon Scottish Equitable has revealed that 88% of its group critical illness customers who make a claim use the support services it provide through the independent care advisory service Red Arc Assured.

The basis of their Red Arc service is the realization that when people have problems, often unexpectedly, they frequently need more than just the cash payment an insurance policy can provide. Many also need access to practical information and emotional support – maybe just someone to talk to.

The Red Arc personal nurse adviser is the focal point for all dialogue with the user of the service, acting as a personal adviser and ensuring that individual users get the help they need to improve their quality of life. Users can be the claimant, their families and even the employer, as Aegon Scottish Equitable recognize that all can be significantly impacted by the critical illness. This service can also provide access to other services such as specialist nurse home visit, physiotherapy, cardiac rehabilitation, complementary therapy and counseling.

Simon Bailey, head of marketing for employee benefits at Aegon Scottish Equitable, said: The Red Arc service has been so successful for group critical illness, we’ve added it to all our group life covers as we believe there is a major demand from employers to assist employees’ wellbeing and that of their families.