Insurance Australia Group (IAG) has selected Guidewire Software's Guidewire ClaimCenter as its technology platform for claims management.
The ClaimCenter deployment will commence with IAG’s intermediated insurance business CGU. CGU is responsible for commercial, liability and personal insurance claims, managing on average 400,000 claims per year.
The ClaimCenter will allow CGU to implement accurate, consistent and cost efficient claims handling practices, resulting in enhanced customer service for its policyholders and agents, claimed Guidewire Software.
In addition, ClaimCenter will provide IAG with a new platform to consolidate and standardise claims handling systems and processes; enhanced services for its customers and agents; and efficient technology to support and empower staff efforts in serving customers.
IAG group chief information officer Neil Whiteing said that the company is pleased to partner with Guidewire Software, as it focus on its strategic objective of driving operational efficiencies and enhanced customer service across its business.