Agencyport Software, has announced that Electric Insurance Company has chosen the vendor's AgencyPortal point-of-sale and service platform, which includes the Connect5 solution, to create a differentiated online experience for customers through a robust self-service center.
Electric Insurance sought a web solution that would make servicing existing policyholders faster and easier.
The offering will include full billing, claims, endorsement and renewal functionality for the carrier’s personal lines, and will be accessible by Electric Insurance’s agents, policyholders, and internal customer service staff. Electric Insurance worked with Agencyport Software previously to build its Always On® mobile application.
"Policyholders and those who service them have an increasing need to service policies quickly, easily and directly," said Kimberly Koury, CIO at Electric Insurance. "They also have growing expectations for their online experiences. A robust self-service center like the one that AgencyPortal™ provides is critical for building and maintaining Electric Insurance’s customer loyalty and retention."
"Do It Yourself online is here to stay," said Curt Stevenson, CEO at Agencyport Software. "And the insurance industry is not immune to it. Leading P&C carriers are recognizing the need to give their customers the kind of 24/7 access to their insurance policy information as they have to their bank and other accounts. We’re delighted to partner with Electric Insurance again to help them improve their customer experience."