CSC, a provider of technology-enabled business solutions and services, has introduced 2Work family of role-based mobile applications to provide agents, insurance professionals and policyholders on-the-go access to services from both Life and Annuity (L&A) and Property and Casualty (P&C) systems.
The solutions provider said that the new mobile applications, which are pre-packaged and customizable, will help insurance professionals to harness the benefits of location-aware, real-time and secure tablets and smartphones to do their work.
Among CSC’s new mobile apps is 2Work for Adjusters, an insurance claims adjuster, which has been initially built for the BlackBerry PlayBook tablet.
Another application for the PlayBook, 2Work for Brokers, is for brokers and life insurance agents. It offers self-service and new business functionality that includes common policy service functions, electronic app, alerts and notifications, and other collaborative features to help insurance companies provide faster and more responsive mobile service to their agents.
According to the CSC, the 2Work for Adjusters application provides claims adjusters with capabilities to view claims information and to complete assigned work from a diary list.
Adjusters can enter information that is augmented by the content such as mapping and location-aware services enabled by the tablet’s global positioning system (GPS).
The captured rich content captured via the tablet’s camera and microphone, including images of paper documents or on-site payments can be attached by the adjusters. The app framework’s adapters also connect to existing CSC back-office applications for claims processing and coverage verification and enable connections to third-party back-office applications.
2Work for Brokers is a new app for life insurance brokers/agents, facilitates illustrations, proposals, quotes and electronic applications; displays agent compensation and commission reports; speeds alerts and other notifications; and provides access to the distributor’s complete book of business for customer service functions.