Crawford & Company has implemented the latest product suite MyClaimsAgent and Affinity Portal technology for its affinity claims business, which offer desktop and mobile claim task management for brokers, clients and claimants.

Using a computer or any smart phone and tablet device, clients and brokers can now use the new Affinity Portal to submit claims, check their status, and communicate with Crawford adjusters online.

MyClaimsAgent, a claimant self-service technology, enables claimants to submit supporting claim documentation online or using mobile devices, thereby, improving operational efficiency and work product quality through rules-based automation.

As soon as a claim is submitted, Crawford team members then start quickly reviewing and working on assigned claims.

Apart from enabling automated system-to-system claims intake, reducing manual data entry, the Affinity Portal allows brokers and insurers to securely submit a claim through the Internet and mobile devices.

The insurer said that both MyClaimsAgent and Affinity Portal have been combined with its claims management system, which is used as the back-end system for recording claim details and dockets.

Crawford president and CEO Jeffrey T Bowman said, "Insurers, claimants and brokers need sophisticated but easy-to-use systems that streamline claims submission and processing while protecting data."

"MyClaimsAgent and Affinity Portal are robust claims solutions that will continue to add capabilities as they evolve, and demonstrate Crawford’s strategic commitment to technological innovation."