To enhance productivity of claims division
Arbella Insurance Group, an auto insurer, has made promotions within the senior management team. Steve Jacobs will transition to vice president of marketing and Tracy Hurley will assume the role of vice president of claims, effective November 30, 2009.
John Donohue, president and CEO of Arbella, said: “These promotions clearly demonstrate Arbella’s commitment to developing leaders across our organization and within our industry. I look forward to continuing to work with both Steve and Tracy as they take on their new roles.
Mr Jacobs assumes responsibility for coordinating all aspects of Arbella’s market position and strategy as changes ushered in by Massachusetts new managed system increase the landscape, and Arbella’s entry and growth in other New England states broadens the focus of marketing efforts.
Mr Jacobs, most recently built Arbella’s claims organization, where he streamlined many processes, enhancing the quality of the claims experience, reducing expenses.
Prior to joining Arbella, he spent an additional 15 years in a variety of claim roles with Kemper Insurance.
Ms Hurley has been appointed to take over the role of vice president of claims. She joined Arbella as assistant vice president of claims in November 2005 and has since demonstrated her exceptional leadership skills. She is credited with implementing many new processes within the claims department, including the introduction and roll out of Arbella’s Claim Service Center.
Prior to joining Arbella, she spent over five years with the Travelers Insurance Company in a number of progressive claims management roles.