Allianz Life Insurance Company of North America has hired Shannon Waite as senior director of the Contact Center in the Operations division.
In this role, Waite is accountable for quality, strategic planning and cost management efforts for the Contact Center. She also leads the career development and support of call center employees ensuring they deliver exceptional service to customers and financial professionals. Waite reports to Allianz Life Assistant Vice President of Operations, Erin Krawiecki.
"We’re excited to have Shannon on our team and I look forward to utilizing her call center insight as innovations develop in the industry," Krawiecki said. "As an experienced leader, Shannon will help us continue to meet the expectations of our customers and financial professionals."
Waite worked at Target Corporation in Minneapolis for more than 25 years before joining Allianz Life. Most recently, Waite was a group manager for the Fraud Prevention and Dispute Resolution Operations area.
In this role, she led a global multi-disciplinary team of approximately 200 call center specialists and leaders who managed credit card and eCommerce fraud prevention as well as dispute resolution. She also managed an annual budget of up to $15 million and worked to minimize credit fraud losses.
Prior to her fraud prevention role, Waite was a resource manager for Target’s Finance Systems Integration area where she provided project management and financial consulting for multiple cross-company initiatives. During her tenure with Target, she held various managerial roles in areas including Sales Audit Operations, Accounts Payable and Construction Accounting.
Waite has a Bachelor of Arts degree in organizational management and communication from Concordia University in St. Paul, Minn. as well as a Master of Business Administration degree from the Carlson School of Management at the University of Minnesota in Minneapolis.
Allianz Life Insurance Company of North America, one of FORTUNE’s 100 Best Companies to Work For in 2015, has been keeping its promises since 1896.
Today, it carries on that tradition, helping Americans achieve their retirement income and protection goals with a variety of annuities and life insurance products. As a leading provider of fixed index annuities, Allianz Life is part of Allianz SE, a global leader in the financial services industry with 147,000 employees worldwide.
More than 85 million private and corporate customers rely on Allianz knowledge, global reach, and capital strength to help them make the most of financial opportunities.