Farm Bureau Mutual Insurance Company of Idaho (FBM Idaho), a domestic property/casualty insurer, has deployed Guidewire Software's ClaimCenter as its new claims management solution for personal lines claims.
According to Guidewire, FBM Idaho writes 13 different lines of personal coverage. The company is processing all new claims for these lines in ClaimCenter and will convert outstanding older claims to the new system within 90 days. Commercial lines will be added in a later ClaimCenter phase.
The Guidewire ClaimCenter is a claims management system, built to meet specific needs of non-life insurers. It enables claims organizations to define, enforce, and refine their preferred claim handling practices in order to optimize and monitor their claim processes.
The ClaimCenter solution will enable FBM to consolidate multiple claims systems into one system for all lines of business; provide simple access from within it to other systems adjusters; maintain the system with in-house personnel; and reduce adjuster and CSR training timeframes, claims Guidewire.
Gordon Crystal, vice president of claims at FBM Idaho, said: “We began our core system upgrades in the claims area. After selecting Guidewire, we reviewed our claims handling practices and decided how we wanted to handle claims – as opposed to automating what we had previously been doing. This process helped us identify challenge areas which we then addressed during our implementation.”