Jacada has entered into a material agreement with a major US insurance group to offer its real-time process guidance and automation solutions to support the latter's policy servicing and processing operations across multiple lines of business.

As part of the agreement, the undisclosed US insurance group will initially implement Jacada’s Workspace Customer Service Desktop solution.

The agreement is expected to further extend the partnership between the two companies.

Jacada Co-CEO Guy Yair said the company is honored with its selection as the core process guidance and automation provider to the company, which is continuously improving its impressive levels of efficiency, accuracy and customer service.

Designed to ensure smooth and efficient customer interactions, Jacada solutions present critical knowledge to the customer service representatives at the right time and in the right context.

The solutions also benefit back-office operations through provision of just-in-time guidance and knowledge necessary for acceleration of the customer supporting activities.

Founded in 1990, Jacada trades globally with offices in US, UK,Germany and Israel.