Insuresoft is pleased to announce the successful implementation of the Diamond Suite for the personal lines operating unit of Hallmark Financial Services, a specialty property/casualty insurer managing nearly half a billion in commercial and personal insurance in selected markets.
Hallmark chose the Diamond Suite to modernize the company's core administration architecture for their personal auto and renter’s lines of business. Since the project kickoff in January of 2015, the Diamond Suite has been successfully rolled out to 12 states.
Hallmark is committed to providing competitive, affordable products tailored to meet their insureds’ needs and is dedicated to delivering exceptional customer service and claims support to its agents and policyholders.
In seeking a new core system, Hallmark required a solution to best support its mission to be the carrier of choice with its agency partners. The Diamond Suite was chosen for its modern architecture, positioning Hallmark for future growth and enhanced service capabilities.
"We launched a comprehensive search for a new software partner that would allow Hallmark to build upon our history, and not limit us in rolling out new states and lines of business efficiently," said Michael Binns, president of Hallmark’s personal lines operation.
"Insuresoft not only understood our business, but was able to help us achieve our business goals through their fully integrated platform. Moreover, we felt that Insuresoft was a great cultural fit with our organization that complimented our service philosophies."
Insuresoft’s Diamond Suite provides a flexible platform from which Hallmark can easily automate policy, claims, and billing administration. The Diamond Suite’s mobile features and functionality enable versatility for insurers in terms of handling agent and policyholder needs anytime, anywhere, a significant benefit to Hallmark's network of agents.
"We are thrilled to have Hallmark as a client. They have been true partners throughout the implementation and support of the Diamond Suite. Our teams worked together to roll out two lines of business and several new third party interfaces in five months,” said Terry Brown, President of Insuresoft.
“The teams then followed up by rolling out 11 more states over the next six months. That’s a real testament to not only the power and flexibility of the Diamond Suite, but also to the success our clients can realize when they partner with us.”