Cost savings and improved customer service are two reasons for AFA Insurance’s increased use of ReadSoft’s solutions. The order is worth approximately EUR160,000 for ReadSoft.
AFA Insurance is an umbrella organisation for AFA Life Insurance, AFA Medical Insurance and AFA Work Injury Insurance. The main duty of AFA Insurance is to administer insurance polices and plans, which are based on collective agreements or other agreements between Sweden’s labour market parties.
These collective agreement insurances apply to illness, paternity leave, loss of work and work-related injury and death. Approximately three million people are covered by at least one form of AFA Insurance.
Maria Welin-Persson, deputy director general for document technology at AFA Insurance, said: The objective of this investment is to ensure the quality of our information and streamline our processes. These in turn lead to improvements in efficiency throughout the organisation.
We want to use our resources in the most optimal way and, with the aid of ReadSoft’s solutions, free up administrators’ valuable time so they can instead focus on helping our customers.
In the 1960s AFA Insurance had already started to digitalise incoming documents and store them electronically. In 2002 AFA began collaborating with ReadSoft to make document handling at the company more effective.
Using ReadSoft’s latest advances in sophisticated document analysis, AFA Insurance sought to take a substantial step forward towards the future of data capture. One year later the system was installed, production was up and running and experiences over the last four years have been very positive.
We have seen a clear and measurable increase in effectiveness since we started working with ReadSoft, Ms Welin-Persson said. It’s also the reason that we are now choosing to make additional investments.
ReadSoft’s CEO Jan Andersson said: We are extremely happy that AFA Insurance has chosen our latest technology within automated document handling. Apart from being proof that we do things right and have the ability to meet the high requirements of customers in the insurance sector, it gives AFA Insurance the opportunity to spend more time and energy on its customers – an obvious competitive advantage these days.