Zurich Insurance Company has selected Guidewire ClaimCenter as its new platform for all lines of business in Switzerland.


Zurich Switzerland will take the support of Guidewire PartnerConnect member Ernst & Young (EY) to implement the claims system, which is designed to meet the specific needs of general insurers.

Zurich Switzerland chief claims officer Max Schönholzer said: "We are confident that Guidewire ClaimCenter is the right platform to support us in delivering next generation claims handling service to our customers."

Guidewire Software’s claims system will enhance customer engagement and will support customers on an omni-channel basis, including a range of self-service offerings.

Available as a standalone system or as part of the Guidewire InsuranceSuite, ClaimCenter can be incorporated to an insurer’s legacy systems or third party applications.

Its flexible business rules will allow claims organizations to define, enforce and continually refine their preferred claim handling practices to optimise and monitor their claim processes.

Guidewire EMEA managing director Keith Stonell said: "We are proud of the successes we have helped other Zurich entities achieve and are very much looking forward to working with the Swiss team to further enhance the quality of service for their customers."

Image: Zurich Switzerland to implement Guidewire ClaimCenter as its new platform. Photo: courtesy of Stuart Miles/ FreeDigitalPhotos.net.