Swiss life insurer Zurich Insurance Group has selected Pegasystems's software solution to help automate its commercial underwriting process in Switzerland.
Automation of commercial underwriting process that comprises both broker and agent channel, several products, as well as new and renewal business will enable the company to enhance its customer experience.
Zurich Switzerland Business Transformation project leader Sepp Ruchti said the company is seeking to improve customer experience by reducing the complexity of working environment for the employees.
"Zurich is developing the BPM solution in co-creation sessions thanks to how Pega is designed,” Ruchti added.
”This approach results in a solution not only developed together with our users but also based on their specific needs.”
Pegasystems founder and CEO Alan Trefler said: ”By putting the emphasis on customer service, Zurich will not only streamline its processes but will also be perfectly poised to build upon this for the future by building true customer loyalty.”
The development project started at the end of 2012 and is scheduled to be rolled out in 2013.
Zurich Insurance Group is a provider general insurance and life insurance products and services to individuals, small businesses, mid-sized and large companies and multinational corporations worldwide.