In order to build a service-oriented architecture based IT infrastructure

Progress Software has announced that West Bend Mutual Insurance has selected the Progress Sonic ESB (enterprise service bus) and Progress Actional products, to build a service-oriented architecture (SOA) based IT infrastructure.

West Bend Mutual, a property and casualty insurance carrier, is pulling together various disparate internal policy administration applications into a single integrated insurance portal.

The seamless integration of West Bend Mutual’s applications will help reduce the cost of business processes and improve their ability to react quickly to business opportunities. This increased business agility will enable West Bend Mutual to pace up the introduction of new insurance products in order to help them grow their business in a soft market.

West Bend Mutual will use Sonic ESB and Actional to supplement its existing policy administration system and improve collaboration across its network of independent insurance agents. As a result, insurance agents will be able to conduct business more easily and effectively with West Bend Mutual. Moreover, the newly developed insurance portal will become a critical tool to help them improve their customer retention and acquisition.

The company will use Actional products for end-to-end monitoring and visibility of its back office systems to ensure that they are meeting the service levels demanded by agents and customers.

Progress Software claims that the Actional products enable operational and business visibility and policy-based security and control of services and end-to-end business processes, in a heterogeneous run-time environment.