West Bend Mutual Insurance has selected Duck Creek Suite to power all of their core operations, taking a major step forward in their digital transformation efforts.


Image: West Bend Mutual deploys Duck Creek Suite. Photo: Courtesy of Artem Sapegin/Unsplash.

The insurer recently moved their Duck Creek Policy and Billing applications to Duck Creek OnDemand to improve speed to market, customer experiences, and operating costs.

With this across-the-board transition to the full Duck Creek Suite OnDemand, West Bend will be able to enjoy the many advantages of running all core solutions on the Duck Creek Platform.

Notably, Duck Creek Insights will give the carrier significantly improved access to data from internal and external sources, allowing West Bend to put their data to work as a strategic asset.

This move sends a strong message that carriers increasingly accept SaaS as the future of P&C insurance, and reflects the strength of the longstanding relationship between the two firms.

West Bend senior vice president and chief information officer Murali Natarajan said: “Duck Creek’s offering of SaaS core systems is strategically aligned with West Bend’s aggressive digital transformation efforts. Extending our current footprint of OnDemand products – Policy and Billing – to the full Suite is the next logical step to modernizing our core systems.

“Having all of our core applications running on the Duck Creek Platform will give us greater ability to use data as a competitive asset, introduce new products and change existing ones rapidly, and connect with the growing insurtech ecosystem through Anywhere Managed Integrations.”

With inherent openness, configurability, and common functionality across Duck Creek applications, the Duck Creek Platform speeds and simplifies processes, fosters transparency across functions, and brings more and better information to bear on every decision more quickly.

West Bend’s adoption of the Duck Creek Suite expands its portfolio of Duck Creek software to include Duck Creek Claims, Duck Creek Underwriting Workbench, Duck Creek Insights (a powerful business intelligence solution), Anywhere Managed Integrations (pre-built, Duck-Creek-maintained connections to valuable third-party services and insurtech partners), and more.

This combined approach will give West Bend a complete and consistent view of all of their customers, regular updates and upgrades, and multi-level business intelligence – across all Duck Creek solutions simultaneously.

Celent’s Property Casualty practice for the Americas head Karlyn Carnahan said: “In this increasingly fast-paced world, carriers are learning that the keys to successful digital transformation are speed of transformation, ease of integration with new digital capabilities, and the ability to use data more effectively.

“Cloud-first strategies are increasingly becoming the foundation for speed. Digital ecosystems, such as Duck Creek’s Anywhere Managed Integrations, are gaining traction as simplified, faster ways of accessing new digital capabilities. And, of course, running all core modules from a single vendor can streamline the ability to capture, access, and utilize data more effectively.”

Duck Creek Technologies CEO Michael Jackowski said: “We are thrilled that West Bend has seen the true value of SaaS core systems and entrusted Duck Creek to underpin their enterprise with our full Suite of future-ready solutions.

“With the Duck Creek Suite OnDemand, West Bend will be able to capitalize on optimal benefits for managing its business, reducing risk and costs, and responding quickly to changes in the marketplace.”

Source: Company Press Release