Kofax Communication Server has been selected by an unidentified US insurer, to increase its property and casualty claims and related documents processing as well as reduce costs and improve customer service.
The technology will help the insurer to automate the exchange of millions of claims related documents, such as accident reports, repair invoices and proof-of-identity documents received each year.
Replacing manual communications processing, Kofax Communication Server consists of email, fax, SMS, MMS, voicemail and telex communications, which enable automatic exchange of information between enterprise applications.
Mitigating the delays and errors related to manual processing, the technology helps to process claims quickly, while improving efficiency and customer service.
Kofax delivers services to more than 20,000 customers through its own sales and service organization, and a global network of over 800 authorized partners in 75 countries across the Americas, EMEA and Asia Pacific.