To provide travel insurance and assistance services
Travelocity has selected Travel Guard as a provider of travel insurance and assistance services. The travel insurance program that will be offered through Travelocity includes coverage for trip cancellation, interruption and delay, emergency medical expenses, medical evacuation and lost, stolen and delayed baggage.
Reportedly, all Travel Guard plans offered through Travelocity will include Travel Guard’s travel and emergency assistance services, available through Travel Guard’s global assistance centers.
Dean Sivley, president and CEO of Travel Guard, said: Travel Guard has built its reputation by providing exceptional customer service and comprehensive travel insurance protection. Our customer-centric approach closely aligns with Travelocity, a company that launched the industry’s first service guarantee and customer bill of rights to clearly redefine the relationship between travelers and travel providers.
Simon Bramley, vice president, Flights, Travelocity, said: The Travelocity Guarantee – which is our pledge to make things right if consumers book with us and encounter any problems – has been and continues to be a key differentiator for us. Travel Guard clearly shares our commitment to high quality, high touch customer service. They also share our commitment to apply cutting edge technology to enhance the customer experience at every key touch point.