To monitor client database in order to maintain contact with existing customers and highlight possible fraudulent activity
Tracesmart Corporate has been appointed by HSBC Actuaries and Consultants Limited (HACL) to provide their proprietary existence and tracing services. The facility will allow the verification of customer data against vital consumer information, including key UK mortality records; permitting the HSBC employee benefit consultancy to continuously and confidently monitor their client database in order to maintain contact with existing customers and highlight possible fraudulent activity.
Reportedly, following stringent examination amongst stiff competition, including the incumbent, Tracesmart was recently awarded the three year preferred supplier contract. Mike Trezise, MD of Tracesmart, said: “Our meticulous procedures and thorough understanding of our customers’ requirements has successfully delivered yet another major account. Our existence facility and unique multi-tiered tracing solutions are currently delivering significant benefits to our clients. We look forward to working with HACL to deliver the best possible and most cost effective service available”
Jim Gallagher, head of Pension Administration Solutions at HACL, said: “We continually strive to improve the service capability and proposition we are able to provide to our clients. We are therefore delighted to be working with Tracesmart who have developed a market leading service in what is quite a specialist area. We look forward to working with them so that we can provide an even better service to all our clients”
Tracesmart, the Cardiff based data intelligence company, provides a comprehensive and unique facility to trace people, delivered by a team of in-house tracing agents, the service offers a tiered search solution to a growing number of companies.
HACL is part of the HSBC Group, specialising in actuarial and employee benefits consultancy, providing opinion, advice and services to pension scheme trustees, employers and individuals in the UK.