Syarikat Takaful Malaysia has deployed Hyland Software's enterprise content management solution (ECM), OnBase, to streamline underwriting and claims processes across its outlets.

Hyland said that the new solution will eliminate inefficient paper-based practices, enhancing accuracy and processing speed for the Malaysia based insurance provider.

Hyland strategic alliances and insurance solutions manager Ed McQuiston said speed and accuracy are the binding forces driving business at insurance carriers.

"Because OnBase seamlessly integrates with existing systems from policy administration to claims management systems employees are able to access data to streamline processes across all departments," McQuiston said.

The new electronic workflow solution is facilitating the insurer to collect and route data in underwriting new business and processing claims making the process automated, and tracked.

It is assisting the managers to have an instant view into the current business state and providing insurers with enhanced insight and more time to react to alterations in their business and the market.