Symbility Solutions, a wholly-owned subsidiary of Automated Benefits, has launched its new claims software solution, Symbility Inside Adjuster. The company said that the new solution will aid insurers in estimating scope of a loss during the first notice of loss (FNOL) without requiring escalation to field adjusting.
According to Symbility, the new solution has a six step process which guides users through collecting data from the insured ensuring that all loss data is captured while the insured’s retention of loss details is still current. Data is checked against insurer’s pre-defined claim handling standards for deviations from best practices.
Symbility Inside Adjuster offers an open architecture design which allows the integration of claims data into entire claims settlement process across multiple applications. FNOL information can connect into claims management systems, policy systems and billing systems, regardless of platform being used.
The company said that the new solution was designed to connect disparate segments of claims process and reduce settlement times. This approach to settling simple losses at FNOL will aid insurers in their goal of shortening cycle times, enhancing customer service standards and overall, retaining customers.
James Swayze, CEO of Symbility Solutions, said: “We are very proud of the Symbility Inside Adjuster application and its innovative, integrated concept. Having successfully deployed this solution to insurers in the UK, I am confident of the effect it will have on the North American market as well. The launch of Symbility Inside Adjuster demonstrates our commitment to the continuous development of new technologies for the property and casualty industry.”