Symbility Solutions, a global software company focused on modernizing the insurance industry, is pleased to announce that it has signed a strategic agreement with SightCall to integrate SightCall's Visual Claim technology into Symbility's video collaboration tool Video Connect.
This partnership perfectly meets Symbility’s desire to use innovation to help insurance carriers deliver a better customer experience. By augmenting Symbility Video Connect capabilities with SightCall’s intuitive and robust feature set, carriers now have a choice on how they want to engage their policyholders.
Live video is transforming the way loss and scope information is captured by engaging the customer early in the claims process, often reducing the need for on-site visits.
Adjusters, leveraging the customers mobile phone, can easily gain remote access to the loss location, pause live video feeds, highlight points of interest, and seamlessly save images and documentation to the policyholder’s claim file.
"After several successful deployments with major insurance companies globally this new partnership is aimed at extending the modernization of the whole insurance industry through live video technology," commented Thomas Cottereau, CEO, SightCall.
"The value for agents, adjusters and experts to see the damage, zoom and take pictures remotely is now proven and is transforming the claim process. I am thrilled to join our forces with Symbility, leading this digital transformation together for the benefit of the insured and insurers."
"Symbility is continuously looking for solution partners that enable us to extend our offering throughout the global property and casualty ecosystem and partnering with SightCall provides an excellent opportunity to do that", stated James Swayze, CEO, Symbility Solutions.
"The addition of their video capability to our cloud-based claims management and estimating platform will generate tremendous efficiency gains and increase policyholder satisfaction for our valued clients."