To help beneficiaries with their 2010 plan choices
Silverlink Communications, a healthcare consumer communications company, has unveiled solutions focused specifically on the Medicare market.
As per the company, these services help health plans communicate effectively with beneficiaries, especially important in the 2010 plan year open enrollment season starting in October 2009.
Anticipated benefits changes are likely to cause confusion with Medicare recipients creating an opportunity for health plans to play a role with clear information and guidance to their Medicare members and potential enrollees.
Silverlink’s Medicare communications solutions address the opportunity for health plans to reach out and educate their member base, as well as ensure compliance with the CMS marketing guidelines during the 2010 Open Enrollment season. The solutions include Medicare Pre- and Post-ANOC (Annual Notification of Change) outreach and Enrollee Verification.
Silverlink’s communications technology is expected to provide the ability to interact with the individual, serving up and collecting information during the interaction. This allows health plans to answer questions and resolve any concerns beneficiaries may have.
The Medicare Enrollee Verification service manages and ensures compliance with the new CMS requirements for outbound education and verification.