The Seibels Bruce Group has selected Guidewire Software's core operations, data and analytics, and digital engagement products.
The company is implementing these products for its current Property and Casualty lines of business in all states in which it operates, and plans to implement these products for its future Workers’ Compensation lines of business. Seibels will also use the Guidewire platform to power the products it offers its BPO customers.
By standardizing its offerings on Guidewire’s modern software technology platform, Seibels, a Guidewire preferred BPO provider, is able to strengthen its position in the marketplace as a best-in-class insurance services provider of BPO solutions. This foundation will enable Seibels to:
- Provide exceptional customer service by offering clients access to technology powered by Guidewire. Guidewire was identified as a leader in the January 2016 Gartner “Magic Quadrant for P&C Insurance Policy Management Modules, North America”;
- Bring new products and product enhancements to market more quickly;
- Provide enhanced data and analytics to better understand results and drive business decisions;
- Provide a full featured multimedia agency portal; and
- Provide unmatched self-service capability to customers and their agents and policyholders.
To meet its objectives, Seibels selected Guidewire PolicyCenter as its new underwriting, rating, and policy administration system and Guidewire BillingCenter to manage its billing operations, including agency and direct bill and commission calculations.
These products will replace the company’s internally-developed policy administration and billing management systems. With these selections, Seibels will be able to expand its BPO offering to provide the benefits of Guidewire InsuranceSuite to its customers.
Seibels selected Guidewire DataHub and InfoCenter as its new data warehouse and business intelligence solutions, and Guidewire Gateway Portal for Agents to provide agents with more self-service functionality and greater collaboration capabilities.
The company also selected Smart Communications for customer communications management. Guidewire PartnerConnect Consulting member, Cynosure, a boutique global consulting firm specializing in the implementation of Guidewire InsurancePlatform products, will lead the implementation.
Seibels Business Development, Sales and Marketing vice president Nan Brunson said: “Guidewire’s long-term commitment to its products was attractive to us.
“Selecting these additional Guidewire products will provide us with improved growth opportunities and increased functionality, credibility, and reliability.”
Siebels project management office vice president Dallas Covington said: “Together, ClaimCenter, PolicyCenter, and BillingCenter provide the core system foundation on which Seibels will be able to grow our business efficiently and provide innovative, best-in-class products to our customers.”
Cynosure senior director and co-founder Anupam Mittra said: “We are honored that Seibels has entrusted us with their Guidewire product implementations.
“We look forward to helping them transform their business and succeed in the rapidly-changing insurance market.”
Guidewire Software America sales group vice president Ken Shapiro said: “We appreciate Seibels’ vote of confidence in Guidewire InsurancePlatform and all it offers.
“Seibels is well positioned to become an agile, efficient, and technologically advanced solution partner for their customers and we are excited to be a key part of their BPO offering.”