Santam deploys Guidewire solution for rating, underwriting, policy administration and billing management

Santam, South Africa’s leading non-life insurer, and Guidewire Software, a provider of software products to general (Property/Casualty) insurers, announced that Santam has successfully deployed Guidewire PolicyCenter as its new underwriting and policy administration solution and Guidewire BillingCenter as its new billing system.

The company has also implemented Guidewire Rating Management and Reinsurance Management.

Santam deployed PolicyCenter and BillingCenter to enhance its product and service offerings to its customers, policyholders, and brokers.

The insurer sought a system that would improve its ability to respond to the market more quickly from a product perspective, help it streamline and improve its processes and system infrastructure, and enable it to interact with its customers through a variety of channels.

"Successfully implementing PolicyCenter and BillingCenter for our Personal Lines business is a huge milestone for our team," said John Melville, executive head, Risk Services, Santam. "Guidewire has been a true partner to us throughout the implementation, and we look forward to working together on further deployment."

PolicyCenter and BillingCenter are enabling Santam to:

Increase ease of business transactions for policy-holders and brokers;

Achieve underwriting excellence by implementing innovative underwriting techniques and providing consistency in underwriting guidelines;

Manage premium rating bases more dynamically; and

Improve productivity, facilitating more focus on value-added activities.

"We congratulate Santam on the successful implementation of their PolicyCenter and BillingCenter," comments Mike Polelle, chief customer officer, Guidewire Software. "We are impressed by their focus on providing excellent service to customers and brokers alike, and are delighted to work alongside them in this project."

Guidewire PolicyCenter is a flexible underwriting and policy administration system that enables general insurers to grow business profitably by improving efficiency, while responding with agility to market opportunities and enhancing relationships with customers and brokers. Designed to support both commercial and personal lines, PolicyCenter helps insurers streamline front- and back-office processes, from new business submission and quoting through to policy renewals. PolicyCenter is available as a standalone system or as part of Guidewire InsuranceSuite and can be integrated with an insurer’s legacy systems or third party applications.