SafeAuto Insurance Company and Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services, announced the successful completion of the first phase of the Guidewire InsuranceSuite™ and Thunderhead.com implementation.
The initial SafeAuto deployment was for three states, with plans to roll out to the remaining 13 states in which it operates by the end of 2013.
This implementation deployed Guidewire ClaimCenter®, an end-to-end claims management system, and Thunderhead.com’s solution for claims forms and letters. The solution empowers SafeAuto’s Claims business users to create their own letter templates and attachments within a centrally controlled environment. In addition to supporting straight-through batch claim letter generation for any channel, the Thunderhead.com solution provides an intuitive draft editor for controlled ad-hoc letter editing and a powerful data capture (interview) capability, which provides end-users with the ability to enter additional data required for letter generation. The Guidewire Accelerators for Thunderhead.com significantly reduced deployment time and complexity in this delivery.
"SafeAuto was looking for a strategic systems implementation partner to assist us in developing and deploying Guidewire InsuranceSuite and the Thunderhead outbound document generating solution," said John Kish, Chief Information Officer, SafeAuto. "Capgemini was chosen based on their experience with large transformation programs and their extensive experience with Guidewire."
SafeAuto and Capgemini began implementing the first phase of Guidewire InsuranceSuite about a year ago. In response to SafeAuto’s plans for flexibility, growth and customer correspondence process improvement, SafeAuto selected Guidewire ClaimCenter and Thunderhead NOW. The new system replaces SafeAuto’s legacy system and unifies several formerly disparate processes leveraging the Guidewire platform, which will help SafeAuto increase efficiency and effectiveness, and expand their position as a leader in state-minimum auto insurance coverage.
"Capgemini is delighted to have the opportunity to work with SafeAuto to enable their strategic objectives. We believe this effort, leveraging the Guidewire InsuranceSuite platform and Thunderhead.com’s Insurance solution, will put in place the operational reliability and business flexibility to enable the path that SafeAuto has laid out," said Tom Meyer, Principal, Capgemini Insurance. "SafeAuto has shown great vision for the establishment of an efficient and effective processing platform to enable their business."
Capgemini continues to provide supporting resources for project management, integration and configuration developers, business analysts and testers to complete analysis, design, development, testing, and deployment activities as SafeAuto continues to augment its use of the Guidewire system.