UK based insurance group RSA has extended its multi-year IT and consulting agreement with Accenture for an additional three years through 2015.
Under the new extended agreement, originally signed in 2003, Accenture will continue to provide development, implementation and ongoing maintenance services for RSA UK’s IT applications, including those related to customer relationship management, claims processing, commercial lines products, policy management and back-office operations in the UK and Ireland.
Accenture will also continue to license and maintain its property and casualty policy administration and claims solutions Accenture Insurance Solution and Accenture Claim Components, part of Accenture Software, to support RSA UK’s commercial and personal lines.
The extended contract complements a current business process outsourcing (BPO) agreement between the two companies.
Under the BPO agreement, Accenture will provide RSA UK with front-line customer service and back-office administration services across RSA’s sales, service, claims and customer accounting functions, supporting both direct customer and intermediated business.
RSA UK CEO Adrian Brown said, this relationship is a key part of RSA’s ongoing program to enhance product offerings and online presence, which is essential to provide customers with world-class service at competitive prices.