Royal & Sun Alliance (RSA) Insurance Company of Canada, a leading Canadian general insurer, and Guidewire Software (GWRE), a provider of software products to general insurers, announced that RSA Canada has selected Guidewire ClaimCenter as its claims management system.

RSA Canada selected ClaimCenter as a key enabler to support and deliver RSA Canada’s business transformation focused on delivering an exceptional customer and broker experience. RSA Canada is investing in tools and digital processes that provide simpler, faster and more consistent service to their customers and brokers.

ClaimCenter consolidates RSA Canada’s current multiple claims systems and will be deployed across all of RSA’s core lines of business incorporating best practices in claim management.

"ClaimCenter is a key component in providing our customers and brokers with faster more reliable and consistent service by ensuring our claims service is as straightforward and hassle free as possible. Guidewire ClaimCenter is an integral part of our transformation program and will enable us to be flexible and responsive to the changing demands of the modern insurance market place," said Sid Chopra, RSA Canada’s Senior Vice President of Operations and Chief Operating Officer.

ClaimCenter will enable RSA Canada to improve customer service through proactive claims management resulting in higher quality data capture and an increased emphasis of express (low-touch) adjusting when applicable.

Achieve significant loss control, indemnity benefits, and operational efficiency through a consistent application of best practices, streamlined processes and increased agility.

Guidewire ClaimCenter is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s Property/Casualty insurers.

ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes.

ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of Guidewire InsuranceSuite, and can be integrated to an insurer’s legacy systems or third party applications.