Illinois-based specialty insurance company RLI has selected Guidewire ClaimCenter as its new claims management system to support management of its 50 commercial and personal lines throughout US.
RLI Claims vice president Don Driscoll said that the company looked for a system that will increase both productivity and data acquisition, reduce internal and external costs, and position the RLI Claim Department for future business needs.
HCL Technologies, Guidewire Services and Guidewire PartnerConnect affiliate member will work closely with RLI to help with the implementation of the project.
ClaimCenter solution will enable RLI to enhance claim handling and workflow capabilities, provide better insight into financial and operational data, quickly respond to changing business and customer needs.
The solution will also streamline the claims management process making claim data easier to capture and access and enhance management visibility into claim status and performance metrics.
Guidewire ClaimCenter is an end-to-end claims management system designed to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims of today’s property/casualty insurers.
ClaimCenter’s flexible business rules enable claims organisations to define, enforce, and continually refine their preferred claim handling practices in order to optimise and monitor their claim processes.