RACQ Insurance, a provider of motor vehicle and household insurance in Australia, has selected Guidewire's InsuranceSuite as its new policy administration and billing platform.
Guidewire PartnerConnect alliance member Ernst & Young will be the system advisor to lead on this project and will work closely with insurer on the implementation of the project.
RACQI’s selection of Guidewire InsuranceSuite to support the full lifecycle of its insurance operations is a key element in its plans to rapidly transition operations to RACQ’s Group Enterprise Technology platform with Guidewire InsuranceSuite at its core.
Once deployed, Guidewire InsuranceSuite will enable RACQI to: quickly tailor its product offerings in the competitive environment; improve customer service levels; and increase efficiency of sales and servicing activities from quoting, through issuance, billing enquiries, and claims handling.
The new partnership builds on RACQI’s existing investment in Guidewire’s core system suite. RACQI has already deployed Guidewire ClaimCenter to support its claims management operations.
Guidewire InsuranceSuite will enable RACQI to quickly tailor its product offerings in the competitive environment; improve customer service levels with real-time customer-centric information, plus visibility into core operations and increase efficiency of sales and servicing activities from quoting, through issuance, billing enquiries, and claims handling.