P&C insurer modernizes the customer experience with real-time, contactless claims payments

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Penn National Insurance selects One Inc for digital claims payments. (Credit: Steve Buissinne from Pixabay)

One Inc, a digital payments platform provider for the insurance industry, is pleased to announce Penn National Insurance has selected ClaimsPay, part of the One Inc Digital Payments Platform, to digitize outbound payments and enhance customer engagement.

Headquartered in Harrisburg, Pennsylvania, Penn National Insurance is a property and casualty (P&C) mutual insurance company specializing in multiple lines of business, including personal automobile, liability, workers’ compensation, commercial automobile, and homeowners. The company boasts a 101-year history and now comprises 1,200 independent agencies in 11 states. The company chose One Inc’s digital outbound payments solution, ClaimsPay, as part of a companywide modernization initiative.

“We chose One Inc because, as an insurance-focused software company, their product has built-in features to help us streamline processes, lower costs, and create a superior customer experience,” said Frank Benedek, vice president, claims at Penn National Insurance. “After briefly pausing our upgrade schedule at the onset of the pandemic, our newly remote work environment made it even more clear just how important digital payments will be moving forward. By shifting a portion of our outbound payments online, ClaimsPay reduces our dependence on checks, thereby minimizing the need for on-site processing. The platform also enables remote communication through a variety of digital channels, providing yet another safeguard for the health and well-being of our staff and policyholders alike.”

The platform’s suite of digital engagement tools includes multiple secure communication channels, such as TCPA-compliant IVR and text messaging. In addition to real-time disbursement options and multi-payee capabilities, One Inc’s flexible architecture, branded portal technology, and vendor onboarding systems were all important considerations in the company’s decision to adopt ClaimsPay.

“We are so pleased to partner with Penn National Insurance and to help them achieve their modernization goals through secure digital claims payments,” said Christopher W. Ewing, president and CEO of One Inc. “Their commitment to innovation is a testament to the company’s staying-power, and we look forward to working closely with their team as we continue to move ahead in this rapidly changing industry.”

Source: Company Press Release