Thunderhead, the global leader in enterprise solutions for customer communications, today announced that New London County Mutual Insurance Company (NLC), a New England Property/Casualty insurer, has selected Thunderhead Smart Communications to create, manage and deliver all outbound policyholder correspondence.
Smart Communications is the industry-leading SaaS customer communications solution that provides business users ultimate control over creating and managing personalized multi-channel customer communications.
NLC will transform its core operational systems – underwriting, policy administration, billing, and claims management – using an integrated solution from Thunderhead partner Guidewire Software, a provider of software products to Property/Casualty insurers.
Smart Communications provides out-of-the box integration with Guidewire InsuranceSuite to create all outbound customer communications from NLC’s operational systems. Guidewire and Thunderhead have over 40 shared customers worldwide within the insurance industry.
"Thunderhead’s seamless integration with InsuranceSuite and continued demonstrated success in the market convinced us that we could implement both InsuranceSuite and Smart Communications and quickly realize demonstrated business benefits while engaging our customers across multiple channels" said James Parylak, vice president and chief information officer, NLC.
George Wright, General Manager of Thunderhead Smart Communications, added, "We’re excited to be part of NLC’s core transformation, providing Smart Communications to enhance operational efficiency and productivity for customer communications.
With over 40 shared Thunderhead-Guidewire customers, we look forward to working with both NLC and Guidewire to deliver another successful deployment of our integrated platforms."
Thunderhead’s mission is to enable brands and their customers live and work in harmony. Thunderhead is a privately-owned and British-founded software company that has become, since launching in 2004, a recognized global leader in the enterprise communication solutions market.
Headquartered in London, Thunderhead has a client base of over 250 global brands, serving its customers from offices located in North America, Europe and Asia Pacific.