Mutual of Enumclaw, a mutual insurance company offering products for individuals, families, farms, and businesses, and Guidewire Software, a provider of software products to Property/Casualty insurers, announced that Mutual of Enumclaw has deployed Guidewire BillingCenter to manage its billing operations including agency and direct bill for all of its lines of business.
Seeking to improve and simplify the overall experience for its agents and policyholders, Mutual of Enumclaw sought to consolidate its two billing systems. Additionally the company was trying to generate new business.
The insurer devised an "on-demand" migration process for its policyholders. For policyholders with multiple accounts at Mutual of Enumclaw, the first account that came up for renewal would trigger all their other accounts to be migrated to the new system at one time.
This reduced the disruption potential of migrating all accounts to BillingCenter simultaneously and enabled Mutual of Enumclaw to ensure a seamless transition for policyholders.
"The successful implementation of BillingCenter has been a huge milestone for us," said David Wilson, chief information officer, Mutual of Enumclaw.
"Leveraging BillingCenter’s flexibility and Guidewire’s agile implementation process has enabled us to meet our specific needs and provide the best service possible to our policyholders and independent agents."
BillingCenter is enabling Mutual of Enumclaw to:
Deliver on key strategic imperatives to improve customer service;
Readily make system changes to meet changing business and technical requirements; and
Lower IT costs by consolidating and standardizing billing systems and processes on a common platform.
"We congratulate Mutual of Enumclaw on their successful BillingCenter implementation," said Mike Polelle, chief delivery officer, Guidewire Software. "We are impressed by their focus on providing excellent service to customers and brokers alike, and are delighted to work alongside them in this project."
Guidewire BillingCenter is a comprehensive billing and receivables management system built on the core design principles of automation, control and flexibility.
BillingCenter allows you to deliver insurance your way by making it easier to automate the billing lifecycle; design flexible billing, payment and delinquency plans; manage agent commissions; and enable rapid integration with external payment systems.