Mitsui Direct General Insurance Company, a Japanese direct general insurer has deployed Guidewire ClaimCenter as its new claims management system to further enhance its customer service quality, improve productivity and make significant reductions in system costs.

Guidewire ClaimCenter will enable Mitsui Direct to easily customize the system and improve workflow processes, and respond more efficiently to customer expectations.

The solution will also make significant reductions in system maintenance costs and realise environmentally conscious paperless work processes.

Mitsui Direct IT Planning Department general manager Noboru Sasayama said: "With ClaimCenter, we will be able to improve both the quality and levels of customer service we can provide."

Guidewire ClaimCenter is an end-to-end claims management system designed to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims of today’s property/casualty insurers.

ClaimCenter’s flexible business rules enable claims organisations to define, enforce, and continually refine their preferred claim handling practices in order to optimise and monitor their claim processes.

As a standalone system or as part of Guidewire Insurance Suite, ClaimCenter can be integrated to an insurer’s legacy systems or third party applications.