Maximus has been awarded a multi-year contract to operate customer contact center operations of Connecticut's Health Insurance Exchange, called Access Health CT.
Scheduled to commence on 01 March 2013, the $15m contract features a three-year, five-month base period and also includes a two-year option period that may be exercised by the state following base contract completion.
Under the contract, the company will serve as primary customer service centre to all Connecticut residents who will employ Access Health CT to determine their eligibility for, and enrol into, a qualified health plan.
The company will particularly help consumers in navigating health plan information to determine which health plan best suits their unique requirements.
Access Health CT chief executive officer Kevin Counihan said the Access Health CT is a critical and very visible function and the exchange is looking to partner with Maximus to deliver knowledgeable, friendly and best service to its customers.
Self-help options, including web portal assistance and interactive voice response, will also be used by the service centre to operate Access Health CT that is set to go live for open enrolment in October 2013.
Work under the contract is scheduled to run through 31 August 2016.