Manitoba Public Insurance moves to replace core systems with Duck Creek SaaS to increase operational efficiency and better serve Manitobans

Duck Creek Technologies announced today that Manitoba Public Insurance, a provincial non-profit Crown corporation that has served Manitobans since 1971, has selected the Duck Creek Suite to power its digital transformation. The insurer chose Duck Creek’s Policy, Rating, Billing, Claims, and Insights solutions to replace home-grown core systems, with the objectives of increased efficiency and focus on customer service – made possible with Duck Creek OnDemand, the provider’s SaaS solution for the P&C insurance industry.

MPI provides universal mandatory basic automobile insurance coverage for all drivers and for private and commercial vehicles, as well as a number of optional automobile insurance products in the province of Manitoba. Its digital transformation initiative is designed to increase self-sufficiency, operational efficiencies, speed to market, quality of insurance products, and customer self-service enablement. As MPI continues to focus on a customer-centric business culture, a platform that will enhance the experience of all Manitoba stakeholders was critical.

“Serving the needs of Manitobans is our top priority, and we’ve undertaken a major project to address those needs through digital transformation. We knew that we needed to make a change, and that SaaS was a critical requirement,” said Benjamin Graham, President and CEO of Manitoba Pubic Insurance. “The maturity and security of Duck Creek OnDemand gives us access to a state-of-the-art platform that will be kept current, healthy, and secure. OnDemand allows us to reduce our risk registry at the same time as enhancing SLA’s, security, and more. Duck Creek’s functional depth of solutions, open and configurable architecture, cloud delivery, and P&C insurance experience made them a perfect choice for our project, and we are looking forward to delivering the service Manitobans want and expect through the use of these cutting-edge tools.”

OnDemand is Duck Creek’s end-to-end SaaS solution, providing all of the services, support, and computing resources needed to help carriers move faster and more efficiently than ever before. By leveraging the best available technology and continuously delivering new functionality to solve ever-changing P&C insurance business challenges, OnDemand enables a fundamentally new approach to competing in today’s industry—one where technology supports strategy rather than dictating it, and where carriers are empowered to focus on innovation in entirely new ways.

“This digital transformation represents a significant step forward for Manitoba Public Insurance and is yet another signal that the Canadian market is moving to SaaS,” said Michael Jackowski, CEO of Duck Creek Technologies. “Duck Creek OnDemand will let MPI focus on the right challenges—building the new products and customer experiences their policyholders expect—while our team handles day-to-day IT operations and application upgrades for them behind the scenes. We are happy to welcome Manitoba Public Insurance to the Duck Creek family and look forward to helping them continue to grow and succeed.”