Majesco, a global provider of core insurance software, consulting and services for insurance business transformation, announced that SPLICE Software, a provider of solutions that connect insurance companies and customers with a real-time, data-driven engagement across all mediums of automated communication, has joined their partner ecosystem.
SPLICE helps insurers to authentically interact with their customers in a personalized fashion that takes into account permissions and preferences, to create proactive, relevant communications, thereby improving the customer experience.
Splice software is pre-integrated with Majesco’s DigitalConnect with an initial focus on billing and claims, the most common customer touchpoint for insurers. Additional plans for further use cases are in development.
Commenting on the partnership, Ed Ossie, COO at Majesco said, "Enviable customer experience is a must- have in all insurance service segments and by working in partnership with SPLICE, we will be able to offer our customers the next level of truly personalized service for their customers. Tara and her team have done an excellent job innovating around the key customer interactions that form lasting impressions and shape customer engagement scores."
The Majesco and SPLICE partnership is expected to enable insurers to deliver personalized communication, providing convenient, timely, preferred and relevant interaction that will enhance the customer experience through the seamless integration of the Splice solution with Majesco DigitalConnect.
This integration is expected to enable further innovative capabilities such as real-time, data-driven messaging leveraging Internet of Things (IoT) technology for home, auto or people, to help insurers focus on risk mitigation or avoidance rather than paying claims.
Commenting on the partnership, Tara Kelly, CEO of Splice Software said, "SPLICE is obsessed with customer experience and engagement, and keeping the customer informed is a big part of that. Preference and choice together with accurate and relevant data are key. Our integration with the Majesco’s DigitalConnect platform is expected to give insurance carriers a simple and secure way to engage their customers! We think that’s something to get excited about!"
SPLICE Software is the premier service providing custom solutions that connect corporate and consumer across all mediums of automated communication. SPLICE creates real-time, data-driven engagement that builds brand loyalty.
Majesco enables insurance business transformation for approximately 140 insurance customers by providing solutions which include software, consulting and services.