Main Street America Group, a property-casualty insurance carrier, has awarded a five-year application management services contract to Capgemini, a provider of consulting, technology and outsourcing services.
Under the agreement, Capgemini will provide a service-based application management solution for Guidewire ClaimCenter, which aims to increase clients’ operational efficiency, predictability and scalability for new application developments.
Through this agreement, Main Street America will leverage Capgemini’s global delivery model, Rightshore, to reduce operating costs and increase market agility.
Main Street America’s ClaimCenter upgrade also includes system integration, automating claim assignments, and new search optimization standards that will reduce ongoing IT and infrastructure costs, while providing increased accuracy and efficiency of reporting to external agencies.
In 2009, Capgemini supported Main Street America with the integration of three new claims partners – Innovation Group (priority choice repair program), BrightClaim and Craig/is – as the company transitioned from a legacy system to a web-based application.
Ronald James, chief information officer of Main Street America, said: “Following the success we had teaming up with Capgemini on the implementation of ClaimCenter 5.0, we decided to strengthen our partnership with them to ensure we have the very best support structure in place for future implementations and support of our claims processing system for all of our customers.”
Jack Dugan, vice president of North America insurance practice at Capgemini, said: “Working collaboratively with Guidewire, this agreement leverages the best of Capgemini’s global capabilities to define the appropriate program parameters so that Main Street America can unlock the maximum rate of return for its investment. With more than 4,000 dedicated Capgemini insurance professionals globally, Capgemini is well equipped to provide Main Street America with agility and efficiency to execute its growth strategies.”
Priscilla Hung, vice president of alliances & corporate development at Guidewire, said: “Guidewire provides Main Street America the technology platform to optimize accuracy and speed of claim processes. We are pleased that Main Street America and its customers will be able to benefit from the functional enhancements we have made in this newer version of ClaimCenter. Our applications combined with Capgemini’s implementation and industry expertise, position organizations like Main Street America to achieve rapid and sustained return on its technology investment.”