MA Assist, a UK-based provider of claims handling services for property insurers, is set to launch its new home insurance claims service, called Resilution on 2 September 2013.

The new customer-centric service links an insurer’s home emergency response service with a property claims validation, claims management and home repair network.

The service is claimed to reduce claims duration by up to 55% and save costs by about 27%.

By combining the home emergency response service and the subsequent claims process for property repairs, the new service will speed up the insurance claim handling process, reduce indemnity spend and improve customer satisfaction and retention.

Home Assistance UK former compliance and marketing director Martin Rowan said that the claims service delivery experience is very poor in the UK.

"The launch of Resilution means that the customer only needs to notify the loss once and, through close coordination of the home emergency network and the property repair network, the work to put things right can begin with 48 hours of authorization," Rowan added.