Mutual insurer LV= has announced that it will no longer charge fees for the majority of amendments on its general insurance policies.
The company said that unlike customers of many major insurers this means that LV= policyholders will not have to pay admin charges when they amend cover levels, change address, or cancel due to reasons beyond their control.
John O’Roarke, managing director of LV= general insurance, said: We believe in offering good quality insurance policies, at competitive prices, with no hidden costs. We know that customers often have to make minor amends to their policy for reasons out of their control and we don’t think it’s fair to charge them admin fees for this.