New Zealand based Lumley General Insurance has deployed Guidewire PolicyCenter as its new underwriting and policy administration solution and Guidewire BillingCenter as its new billing system for both commercial and personal products.

Deployed in a phased implementation approach, the modern technology platform is intended to help the firm meet its changing business demands as well as to improve data quality and access, create consistent processes and best practices, and manage risks during the underwriting process.

Lumley Head of IT Mike Gardner said the successful deployment of PolicyCenter and BillingCenter was based on the familiarity obtained during the ClaimCenter implementation.

"We are already seeing significant strategic and operational benefits from having a shared technology platform which allows us to utilize our IT skills across all three core systems," Gardner added.

Guidewire PolicyCenter is a flexible underwriting and policy administration system that is designed to support both commercial and personal lines and helps insurers to streamline front and back office processes, from new business submission and quoting through policy renewals.

The BillingCenter is a billing and receivables management system allows delivering insurance by making it easier to automate the billing lifecycle, design flexible billing, payment and delinquency plans, manage agent commissions, and enable rapid integration with external payment systems.

Lumley is New Zealand’s fourth largest general insurer and offers all major classes of commercial and domestic insurance.