Boston-based Liberty Mutual Insurance’s group benefits unit has launched a new online capability for group life insurance beneficiaries, to offer speedy and easy access to important claims documents and information.
Using a secure link provided by Liberty Mutual, a beneficiary can access a range of resources, such as claim forms with step-by-step instructions on how to complete and submit information to receive benefits.
Furthermore, they will also obtain a guide summarizing the activities and resources for settlement as well as the financial, legal and grief counseling services available to beneficiaries.
Additionally, the users can also get an overview of financial tools available for managing a policy’s proceeds.
Liberty Mutual Group Benefits operation product management director Heather Luiz said that the site harnesses technology to provide group life beneficiaries with an immediate source of practical information and resources, ultimately speeding the claims process.
"Now beneficiaries don’t have to wait for critical documents, which means they have faster access to what are often essential benefits," Luiz added.
Besides the new capability, the insurer is also providing sensitive and dedicated case managers to guide beneficiaries through the claims process, and services to cope with grief, legal and financial issues.
Employing more than 50,000 staff in nearly 900 offices across the globe, Liberty Mutual Insurance delivers various insurance products and services. They include personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, group life, reinsurance, surety.