Kofax, a leading provider of smart process applications for the business critical First Mile of customer interactions, announced that a leading provider of general insurance and asset management solutions in Asia Pacific has invested more than $700,000 for Kofax TotalAgility, Kofax Mobile Capture Platform, Kofax Web Capture, Kofax Kapow and Kofax Altosoft Insight with the goals of minimizing manual processing of claim documents, increasing productivity and reducing costs.
The Kofax solution streamlines the claim process by intelligently enabling multichannel sorting, classifying and routing by workflow so the company can better handle both electronic and paper claim submissions and the capture of trailing documents. Kofax was selected as part of a major corporate initiative to transform processes associated with more than 300,000 documents annually.
"Insurance claims processing can be extremely labor intensive, error prone and fraught with latency," commented Howard Dratler, Executive Vice President of Field Operations at Kofax. "The Kofax solution automates the claims process, enabling insurers to achieve higher levels of straight through processing and provide a higher level of service to their customers."
Kofax TotalAgility is the first unified smart process application development and deployment platform that includes multichannel capture, business process and case management, data integration, advanced analytics and mobility in a single platform.
TotalAgility provides an essential link between an organization’s systems of engagement and systems of record to help increase responsiveness to customers, improve service levels and gain competitive advantage in order to better manage and grow businesses while greatly reducing operating costs.
Kofax Mobile Capture Platform enables organizations to create dynamic mobile applications that integrate capture and process management capabilities to streamline information intensive customer interactions and extend self-service capabilities. It turns mobile devices into information capture devices that deliver more engaging applications that "meet customers where they are" in the anywhere, anytime manner they increasingly prefer.
Kofax Web Capture is a comprehensive toolkit that "scan and image enables" web applications. It enables organizations to extend information capture beyond firewalls to customer facing portals.
The Kofax Kapow integration and automation platform is the fastest way to acquire, enhance, and deliver information to enterprise applications. Information that was previously unattainable, unusable, or costly to integrate becomes readily consumable to drive productivity and add insight into the decision-making process.
Kofax Altosoft Insight features rapid, no-coding development of near real-time reporting and dashboard applications. It provides real-time, extremely low latency process and data analytics, visualization and ETL (extract, transform, load) capabilities for data and process analytics.
The sale closed in the first quarter of Kofax’s fiscal year 2015 and included approximately $373,000 in software license revenue and $328,500 in professional services and maintenance.