Private sector insurer HDFC Ergo General Insurance has unveiled its in-house health claim servicing department Health Claim Services (HCS), to facilitate faster and transparent claim settlement process.
The newly introduced claim settlement department will serve as a single point for all healthcare related services to the customers, said the firm.
HDFC ERGO General Insurance strategic planning group head Mukesh Kumar said with this internal mechanism the company is planning to establish better control on the overall claim settlement process and improve the Turn around Time (TAT) with seamless, hassle free and transparent services in health claim settlements.
Apart fom providing personalised claim settlement services, HCS will prove to be a guidance centre for all queries related to health care.
For the successful implementation of its new plan HDFC ERGO has teamed up with various service providers such as pharmacies, diagnostic centers, ambulances and wellness centers, for health services apart from the existing spread of more than 3,000 network hospitals.
Housing Development Finance Corporation and ERGO Insurance Group have 74:26 stakes in their joint venture HDFC Ergo General Insurance Company.
The insurance firm also offers a wide array of general insurance products like motor, health, travel, home, and personal accident in the retail arena.