To provide customer service related solutions by employing multiple regional languages and technology

Genpact said that it has received a three year contract from Max New York Life Insurance Company, to provide with customer service related solutions in select geographies, employing multiple regional languages and new technology.

Genpact insurance practice has more than 4000 employees providing services across product development, new business and underwriting, policy owner services, actuarial support, analytics, and finance and accounting. Its customer services practice supports global enterprises, including brands in the banking and financial services, insurance, telecom, healthcare, automotive and manufacturing industries.

NV Tyagarajan, chief operating officer of Genpact, said: “We will bring our deep domain experience in the Insurance industry, developed through serving large global insurance companies over the last decade, as well as our Lean Six Sigma expertise and culture that drives operational excellence. We will work with Max New York Life Insurance on its journey to take these insurance processes to ‘global best in class.”

Rajit Mehta, COO of Max New York Life Insurance, said: “In our endeavor to provide best-in-class service to our customers, we are happy to partner with an expert like Genpact. We believe that Genpact’s global expertise in insurance and customer service will enable us to deliver a high quality customer service experience, which we envisage will be our strongest differentiator in this competitive market.”